Effective Date: 04/2024
Last Updated: 06/2025

1. Introduction

FlipHunter.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software-as-a-service (SaaS) platform, or interact with our marketing campaigns, including Facebook lead generation advertisements.

Contact Information:

• Email: nathan@fliphunter.ai

• Website: fliphunter.ai

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, job title

• Profile Information: Investment preferences, property interests, location data

• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

• Communications: Messages, feedback, and support requests you send to us

• Lead Form Data: Information submitted through Facebook lead generation forms, including name, email, phone number, and property investment interests

2.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Features used, time spent, click patterns, search queries

• Device Information: IP address, browser type, operating system, device identifiers

• Log Data: Access times, pages viewed, referring URLs, system activity

• Cookies and Tracking Technologies: As described in our Cookie Policy below

2.3 Third-Party Information

We may receive information about you from:

• Social Media Platforms: When you interact with our Facebook ads or connect social accounts

• Data Providers: Property data, market information, and public records

• Integration Partners: When you connect third-party tools or services

• Referral Sources: Information from users who refer you to our platform

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our SaaS platform

• Process property data requests and generate reports

• Perform ROI calculations and investment analysis

• Manage your account and subscription

• Process payments and billing

3.2 Communication

• Send service-related notifications and updates

• Respond to your inquiries and support requests

• Provide customer service and technical support

• Send marketing communications (with your consent)

3.3 Platform Improvement

• Analyze usage patterns to improve our services

• Develop new features and functionality

• Conduct research and analytics

• Perform quality assurance and testing

3.4 Marketing and Advertising

• Deliver targeted advertisements through Facebook and other platforms

• Measure advertising effectiveness and ROI

• Create custom audiences and lookalike audiences

• Retarget users who have visited our website

3.5 Legal and Security

• Comply with legal obligations and regulatory requirements

• Protect against fraud, abuse, and security threats

• Enforce our Terms of Service

• Resolve disputes and investigate violations

4. Facebook Lead Generation Specific Practices

4.1 Lead Form Data Collection

When you submit information through our Facebook lead generation forms:

• We collect the specific information you provide in the form

• Facebook shares this information with us through their Lead Ads API

• We may combine this data with other information we have about you

4.2 Facebook Pixel and Custom Audiences

We use Facebook's tracking technologies:

• Facebook Pixel: Tracks website visitors for retargeting and conversion measurement

• Custom Audiences: We may upload hashed email addresses to create custom audiences

• Lookalike Audiences: Facebook helps us find similar users based on our customer data

4.3 Lead Follow-Up

After you submit a lead form:

• We may contact you via email, phone, or other provided contact methods

• We'll provide information about our services and investment opportunities

• You can opt out of communications at any time

5. Information Sharing and Disclosure

5.1 We Share Information With:

Service Providers:

• Cloud hosting and infrastructure providers

• Payment processors and billing services

• Email marketing and communication platforms

• Analytics and tracking service providers

• Customer support and CRM platforms

Business Partners:

• Real estate data providers

• Property listing services

• Investment analysis tools

• Integration partners and API connections

Marketing Platforms:

• Facebook and Meta companies for advertising

• Google Ads and analytics services

• Other advertising and marketing platforms

5.2 We May Disclose Information:

• To comply with legal obligations, court orders, or regulatory requirements

• To protect our rights, property, or safety, or that of others

• In connection with a business transaction (merger, acquisition, sale)

• With your explicit consent

5.3 We Do Not:

• Sell your personal information to third parties

• Share your information for others' direct marketing without consent

• Disclose sensitive financial information beyond what's necessary for our services

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest

• Access Controls: Limited access on a need-to-know basis

• Regular Audits: Security assessments and vulnerability testing

• Incident Response: Procedures for detecting and responding to breaches

• Employee Training: Regular privacy and security training for staff

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Fulfill the purposes outlined in this policy

Specific Retention Periods:

• Account data: Until account deletion plus 30 days

• Lead form data: 7 years for business records

• Usage logs: 2 years

• Marketing data: Until you opt out plus 30 days

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your account and associated data

• Download your data (data portability)

• Restrict certain processing activities

8.2 Marketing Communications

You can:

• Unsubscribe from email marketing using the link in emails

• Opt out of SMS messages by replying "STOP"

• Contact us to opt out of phone calls

• Adjust Facebook ad preferences in your Facebook settings

8.3 Cookies and Tracking

You can:

• Disable cookies in your browser settings

• Opt out of Facebook Pixel tracking

• Use browser "Do Not Track" settings

• Clear existing cookies and data

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. State-Specific Privacy Rights

11.1 California Residents (CCPA/CPRA)

California residents have additional rights:

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt out of the sale of personal information

• Right to non-discrimination for exercising privacy rights

California Shine the Light: You may request information about our disclosure of personal information to third parties for direct marketing purposes.

11.2 Other State Laws

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have similar rights. Contact us to exercise these rights.

12. European Data Protection (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation:

Legal Basis for Processing:

• Contract performance (providing our services)

• Legitimate interests (marketing, analytics, security)

• Consent (where explicitly obtained)

• Legal compliance (regulatory requirements)

Additional Rights:

• Right to object to processing

• Right to restrict processing

• Right to data portability

• Right to lodge a complaint with supervisory authorities

13. Updates to This Policy

We may update this Privacy Policy periodically. We will:

• Post the updated policy on our website

• Notify you of material changes via email or platform notification

• Update the "Last Updated" date at the top of this policy

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: nathan@fliphunter.ai
Subject Line: Privacy Policy Inquiry

For faster response times, please include:

• Your full name and email address associated with your account

• Specific nature of your request or question

• Any relevant account or reference numbers

15. Cookie Policy

15.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality Analytics Cookies: Google Analytics, internal usage tracking Marketing Cookies: Facebook Pixel, advertising platform cookies Functional Cookies: User preferences, session management

15.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

16. Data Processing Addendum

For business customers who process personal data through our platform, we maintain a separate Data Processing Addendum (DPA) that governs our role as a data processor. Contact us for DPA details.

Acknowledgment: By using FlipHunter.AI services or submitting information through our lead generation forms, you acknowledge that you have read and understood this Privacy Policy.